NABH · JCIBuilt for accreditation-grade quality programs
WecareXM captures experience at every touchpoint, routes issues to the right people automatically, drives root-cause improvement, and proves it with real-time analytics — built for hospitals and NABH/JCI accreditation.
A patient speaks. WecareXM does the rest — every voice becomes a routed ticket, a tracked fix, and a data point on your quality dashboard. Zero manual triage.
Real screens from the product — feedback, quality, surveys, service desk and visitor management share one design system, one escalation engine, and one source of truth.
Collect bedside, at kiosks, via QR, WhatsApp or web. A single negative answer spawns a prioritized, department-routed ticket — and a CAPA on resolution.
Drive every incident through Five Whys, Fishbone and a Severity × Likelihood risk matrix — with sequential gates, verifier sign-off, and CAPA tracked on a due-date calendar.
Design once; automation targets discharged patients by any EHR attribute and reaches them on WhatsApp, SMS, email or push — on Day 3, Day 30, or any schedule you set.
Turnaround time is tracked per department segment inside a single ticket — so you know exactly where the 2 hours in Housekeeping and the 40 minutes in Maintenance went.
Self-service kiosks validate WhatsApp-delivered QR passes in seconds, enforce visiting hours, caps and blacklists automatically — no paper register, no front-desk queue.
Voice feedback is transcribed live, triaged by AI into your real departments and categories, and assigned to the least-loaded staff member — in seconds, with zero manual triage.
Real-time streaming speech-to-text at unattended kiosks — no login, no app, no forms.
OpenAI, Anthropic, Gemini, OpenRouter, NVIDIA — or self-hosted open models for full data sovereignty.
Prompts grounded in your live master data — the AI only picks real departments. Every call audit-logged and metered.
Patient reports a 40-minute delay at the OPD billing counter after consultation, with no queue updates. Requests faster service.
Voice-to-ticket, AI triage and sentiment on every record — with bring-your-own-LLM and full governance.
QR, WhatsApp, kiosk, bedside and web — one questionnaire engine, no app install for patients.
Formal RCA methods, tracked CAPA and audit trails everywhere — evidence NABH and JCI assessors look for.
Database-per-tenant, deep white-labeling, Keycloak SSO, HIS/EHR integration and an installable PWA.
A 30-minute walkthrough with your own wards, departments and workflows — from the first patient voice to the closed loop on your dashboard.